Terms of Service

These Terms of Service govern your use of the Tulavero online store at tulavero.shop, operated by DANNI POOLE LTD, registered at 58 Magdalen Lane, Bridport, Dorset, DT6 5AB, United Kingdom. By browsing the site or placing an order, you agree to the terms set out below. Please read them carefully before making a purchase.

What You Need to Know Before Ordering

Tulavero sells goods to customers in the United States and Europe. When you place an order, you confirm that the information you provide — including your name, shipping address, and payment details — is accurate and current. You are responsible for ensuring that you are legally able to enter into a purchase contract in your jurisdiction.

Prices shown on tulavero.shop are listed in the currency displayed at checkout. Applicable taxes, duties, and shipping charges are calculated and presented before you complete your payment. If you notice an obvious pricing error on a product page, please contact us before ordering so we can confirm the correct price.

Placing and Managing Your Order

Submitting an order through our website means you are requesting to purchase the selected items. Your order is accepted once we confirm it and process your payment. We may contact you if there is an issue with your order — for example, if an item is unavailable, if payment cannot be authorised, or if the delivery address appears incomplete or incorrect.

If you need to change or cancel an order, contact us as soon as possible at danielle@tulavero.shop. Whether a change or cancellation is possible depends on how far the order has progressed in our fulfilment process.

Payment

By placing an order, you authorise us to process payment through the payment methods available at checkout. We do not store your full card number or security code on our servers. Payment processing is handled by our platform's integrated payment infrastructure.

Shipping and Delivery

Order processing and delivery are governed by our published Shipping and Delivery policy, which sets out available shipping options, estimated timeframes, and any applicable costs. Please review that policy for details specific to your destination.

We make reasonable efforts to dispatch orders promptly, but delivery estimates are not guarantees. Once a parcel has been handed to the carrier, transit times are outside our direct control.

Returns, Refunds, and Exchanges

Our returns and refund process is described in our published Returns, Refunds and Exchanges policy. Nothing in these terms limits or excludes any statutory consumer rights you may have under applicable law in your country of residence, including rights relating to faulty or misdescribed goods.

Using Our Website

You agree not to use tulavero.shop for any unlawful purpose, to attempt unauthorised access to our systems, to interfere with the site's functionality, or to scrape or copy protected content without permission. You may not use the site in a way that damages it or impairs other customers' ability to use it.

These restrictions do not limit your right to leave honest reviews, make lawful complaints, or exercise any consumer protection rights that cannot be waived by contract.

Content and Intellectual Property

The Tulavero brand name, original text, images, and design elements on this website are protected. You may not reproduce, distribute, or commercially exploit this content without our written permission. This does not extend to third-party product brands or platform components that remain the property of their respective owners.

Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, colours, and specifications are accurate. However, screen calibration, lighting during photography, and device differences may cause slight variations in how a product appears to you. Product availability is subject to stock levels, and we cannot guarantee that any specific item will remain in stock.

Nothing in these terms excludes liability for a product that is materially different from its description or that does not meet applicable statutory quality standards.

Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and the rights available to you. We encourage you to review it alongside these terms.

Our Platform

Tulavero is hosted on Shopify, which provides the underlying e-commerce technology. Shopify is not the seller of goods on this site, is not a party to your purchase contract, and is not responsible for order fulfilment. All commercial obligations described here rest with DANNI POOLE LTD.

Changes to These Terms

We may update these terms to reflect changes in our services, policies, or legal requirements. The version published on this page is always the current one. Changes do not affect orders already confirmed under earlier terms.

Questions or Concerns

If you have any questions about these terms, your order, or how we handle your information, please reach out:

Email: danielle@tulavero.shop
Website: tulavero.shop

We aim to respond to all enquiries promptly and helpfully.