Shipping & Delivery
Thank you for shopping with Tulavero. This page explains how orders are processed and shipped, expected delivery timeframes, and what to do if something goes wrong with your delivery.
Where We Ship
Tulavero serves customers in the United States and across Europe. Specific country availability, shipping options, and costs are determined at checkout based on your delivery address.
Order Processing Time
Once your order is placed, it is typically processed and prepared for dispatch within 1–3 business days. This is the time between your order confirmation and the moment your parcel is handed to the carrier.
Estimated Shipping Time
After dispatch, delivery to the United States and European destinations generally takes 7–12 business days. Your total expected wait time is the sum of processing time and transit time.
These are estimates, not guarantees. Actual delivery times may vary depending on carrier operations, destination, and unforeseen circumstances.
Before You Place Your Order
Please double-check your full name, street address, city, postal code, and contact details before confirming your purchase. Accurate information helps ensure your parcel reaches you without unnecessary delays.
If Your Delivery Has a Problem
If your parcel appears to be delayed, lost, or arrives damaged, please contact us so we can investigate. When reaching out, it helps to include:
- Your order number
- A description of the issue (delay, damage, missing items, or marked delivered but not received)
- Photographs of damaged goods or packaging, if applicable
We will review your case and work with you on a resolution. Please note that specific compensation policies, claim deadlines, and carrier responsibilities depend on the circumstances of each order.
Contact & Company Information
For shipping questions or delivery issues, please reach out to us:
Tulavero
Operated by DANNI POOLE LTD
danielle@tulavero.shop
58 Magdalen Lane, Bridport, Dorset, DT6 5AB, United Kingdom
We typically respond to enquiries within 1–2 business days.