Returns & Refunds
At Tulavero, we want you to be completely satisfied with your order. If something isn't right — whether your item arrived damaged, the wrong product was sent, your package was lost in transit, or you've changed your mind — please reach out and we'll work with you to find the best resolution.
How to Get Started
Contact us at danielle@tulavero.shop with your order number and a brief description of the issue. Include photos if the item arrived damaged or incorrect. Our team will review your case and guide you through the next steps.
Wrong Item Received
If you received a product different from what you ordered, email us with your order number, a photo of the item you received, and the item's condition on arrival. We will arrange the appropriate resolution after reviewing your case.
Changed Your Mind
If you no longer wish to keep your order, please contact us as soon as possible to discuss your options. The availability of a return or refund depends on the product condition and timing, so early contact helps us find the best solution for you.
Lost Package
If your tracking shows delivery but you haven't received the package, or if tracking hasn't updated for an extended period beyond our typical 7–12 business day shipping window, contact us with your order number and tracking details. We will investigate with the carrier and determine the next steps.
Damaged on Arrival
If your item arrived damaged, please notify us within a reasonable time after delivery. Include clear photographs showing the damage to both the packaging and the product. We will assess the issue and arrange a resolution after review.
Exchanges
If you need a different size, colour, or style, please contact us to discuss availability. We will let you know what options are possible for your order.
Refund Processing
Once a return or claim is approved, refunds are processed within our standard 1–3 business day processing window. Please note that your bank or payment provider may require additional time to reflect the credit on your statement.
Contact Us
Tulavero
DANNI POOLE LTD
58 Magdalen Lane, Bridport
Dorset, DT6 5AB, United Kingdom
danielle@tulavero.shop
We typically respond within 1–2 business days.