Privacy Policy
This Privacy Policy explains how Tulavero (operated by DANNI POOLE LTD, registered at 58 Magdalen Lane, Bridport, Dorset, United Kingdom, DT6 5AB) collects, uses, and protects personal information when you visit tulavero.shop or place an order through our Shopify storefront.
Information We Collect
We receive personal information in three ways: you provide it directly, it is generated automatically when you browse our site, and it is supplied to us by our platform and service providers.
What you give us. When you place an order, contact us, or subscribe to communications, you may provide your name, email address, phone number, billing address, shipping address, and any details you include in messages or returns.
What is generated as you browse. Like most online stores, our platform automatically records technical information such as your IP address, browser type, device information, pages viewed, time spent on pages, and interactions with the cart and checkout flow.
What comes from our providers. Shopify, our e-commerce platform, processes checkout and order data on our behalf. Payment information is handled by Shopify's payment infrastructure; we do not receive or store your full card number, security code, or complete payment account details.
How We Use Your Information
We use personal information for the following purposes:
- Processing and fulfilling your orders, including payment authorisation, packaging, and shipping.
- Managing returns, refunds, and customer service requests.
- Maintaining the security and integrity of our store and transactions.
- Complying with legal, tax, and accounting obligations.
- Understanding how our site performs and improving the shopping experience.
- Sending marketing communications, but only where you have opted in and where permitted by applicable law.
Order fulfilment, fraud prevention, and legal compliance are necessary for us to operate. Analytics and marketing are optional purposes that we rely on lawful bases such as consent or legitimate interest, depending on your location.
Who We Share Information With
We disclose personal information only to the extent needed to run our store, and only under the following circumstances:
- Shopify. As our platform provider, Shopify processes order, payment, and store data to deliver the services we rely on. Shopify handles consumer personal information under its own terms. You can read how Shopify processes data in the Shopify Consumer Privacy Policy.
- Service providers. We may share limited information with shipping carriers, payment processors, or support tools as necessary to fulfil orders and provide customer service.
- Legal requirements. We may disclose information if required by law, regulation, or a valid legal process, or to protect our rights, safety, or property.
We do not sell your personal information to third parties for cross-context behavioural advertising.
Cookies and Tracking Technologies
Our store uses cookies and similar technologies to keep your session active, remember preferences, measure site performance, and support marketing where enabled and consented to.
Cookies generally fall into these categories:
- Essential: Required for core functions such as cart persistence, secure sign-in, and checkout completion.
- Preferences: Remember choices like currency or language.
- Analytics: Help us understand traffic and behaviour so we can improve the store.
- Marketing: Used to deliver relevant content, only where you have given consent.
You can manage non-essential cookies through the cookie consent banner or privacy preferences on our site. You may also adjust your browser settings, but disabling essential cookies will likely prevent you from completing purchases or using your cart.
For general information on how Shopify uses cookies, see the Shopify Cookie Policy. Note that this link describes Shopify's platform-level practices and does not replace the specific disclosures above about technologies installed on our store.
How We Protect Your Data
We take reasonable technical, administrative, and organisational measures appropriate to the nature and risk of the information we handle. Access to personal data is limited to what is necessary for business operations, and we require our service providers to handle information in accordance with their contractual obligations.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute protection against unauthorised access, though we work to minimise risk.
How Long We Keep Information
We retain personal information only as long as necessary to fulfil the purposes described in this policy, maintain accurate business and tax records, resolve disputes, and comply with applicable legal obligations. When retention is no longer required, we delete or anonymise the data.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to restrict or object to certain processing, or to withdraw consent you previously gave. You can also unsubscribe from marketing emails at any time using the link in those messages, or adjust your cookie preferences through the site's consent tool.
To exercise any of these rights, contact us at danielle@tulavero.shop. For your protection, we may need to verify your identity before fulfilling a request.
International Transfers
Tulavero is operated from the United Kingdom and serves customers in the United States and Europe. Your personal information may therefore be processed in countries other than your own. Where cross-border transfers occur, we rely on the safeguards provided by our platform and service providers to ensure appropriate protection.
Children's Information
Our store is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technology, or legal requirements. The most current version will always be available on this page.
Contact Us
If you have questions about this policy, your personal information, or our practices, please reach out:
DANNI POOLE LTD
58 Magdalen Lane, Bridport, Dorset, DT6 5AB, United Kingdom
Email: danielle@tulavero.shop